Client service

Procedure for complaints

There may be clients who are unsatisfied with our service.

In this case we ask that they contact us by letter or e mail as soon as possible so that we may resolve their complaint as quickly as possible.  Once their request is received, they will receive our response within 1 to 3 weeks’ notice.

The first step is to direct any complaint by letter or e mail to Elisenda Durany.  In the case that you are not satisfied with the management, you may do this transaction through an independent complaint commission who will deal with the matter in an impartial way.

Legal information for complaints and addresses for “Complaint Commissions” can be downloaded here.